Shipping policy

Shipping Policy

All Mopoke Mrch products are made to order and printed in Brisbane, Australia by our print partner. This means each item is produced specifically for you after your order is placed.

Production time
Please allow 3–5 business days for your order to be produced before it ships.

Shipping time
Once produced, orders are shipped via Australia Post. Estimated delivery times after dispatch:
- Metro Brisbane / Gold Coast: 1–3 business days
- Other Australian metro areas: 2–5 business days
- Regional Australia: 3–7 business days

Total time from order to delivery is generally 5–12 business days, depending on your location.

Shipping costs
Shipping costs are calculated at checkout based on your delivery address.

Tracking
You will receive a confirmation email with tracking details once your order has been dispatched.

International shipping
We currently ship within Australia only. International shipping options may be added in the future.

Lost or delayed orders
If your order has not arrived within 14 business days of dispatch, please contact us at [CONTACT EMAIL] and we will work with you and Australia Post to locate it.

Incorrect addresses
Please double-check your shipping address at checkout. We are unable to redirect orders once dispatched. If an order is returned to us due to an incorrect address, we will contact you to arrange re-delivery (additional shipping fees may apply).

Contact
For any shipping-related queries, please reach out to [CONTACT EMAIL].