Frequently Asked Questions
Got a question? Most of the common ones are answered below. If you can't find what you're after, get in touch at mopokemrch@gmail.com we'll sort it out.
ABOUT MOPOKE MRCH
Mopoke Mrch is a small art-driven label based on the Gold Coast, putting original hand-drawn artwork onto wearable streetwear staples. Every design is original, every garment is made to order, and every order is printed in Brisbane.
Please allow 10 working days for production!
ARTWORK & COPYRIGHT
Can I commission a custom design?
Not at this stage. All artwork is original and curated by Mopoke Mrch.
Can I use the artwork from my purchase elsewhere?
When you buy a Mopoke Mrch product, you're buying the physical garment only — not the rights to the artwork on it. All designs remain the intellectual property of the artist and are protected by copyright. Reproducing, publishing, or communicating the artwork without permission isn't allowed.
Where are your products made?
Our apparel is printed in Australia by The Print Bar, an award-winning printing company operating out of Brisbane (Meanjin) and Melbourne (Naarm). We don't hold stock — every order is produced specifically for you after you place it.
This means less landfill waste, less wasted energy, and no warehouses full of garments that may never be worn.
The T-shirts are supplied by either AS colour, established in New Zealand, and Gildan Brands based in Canada and the US. Both supplies have source responsibility and environmental sustainability as their code of Conduct.
Feel free to look at their websites for more information.
Why Cotton?
The T-shirts are quality made that is why you pay a little bit extra, with double stitching etc. When possible Mopoke will choose fabric natural fibres over synthetics.
The benefits of cotton are breathability, moisture absorbency , hypoallergenic & skin-friendly, durability, eco-friendly & biodegradable as it will decompose naturally in the environment, reducing microplastic pollution. Just better all round.
PRODUCTION & SHIPPING
How long until my order arrives?
Two stages: production, then shipping.
- Production: Approximately 2 weeks. Every garment is printed specifically for your order, which takes time to do properly.
- Shipping: Once your order leaves the printer, standard delivery to most of Australia takes 2-7 business days depending on your location.
Total time from order to delivery: typically 2.5-3.5 weeks.
If you need something faster, choose Express shipping at checkout. Express orders are still subject to the 2-week production window - Express only speeds up the shipping stage, not the printing.
What are the shipping costs?
Shipping is calculated by total order weight at checkout. Approximate rates:
Standard shipping
- Up to 500g: $10.80
- 501g - 1kg: $12.78
- 1kg - 3kg: $15.06
- 3kg – 5kg: $17.46
- Over 5kg: + $1.86 per kg
Express shipping
- Up to 500g: $15.72
- 501g – 1kg: $20.52
- 1kg – 3kg: $23.76
- 3kg – 5kg: $30.00
- Over 5kg: + $3.00 per kg
How is my order packaged?
All orders ship in 100% FSC-certified Kraft mailers. FSC certification means the packaging is made from responsibly managed forests — better for biodiversity, better for local communities, and better for the planet than standard plastic mailers.
No fancy marketing merchandising that will go straight into the bin.
Do you ship internationally?
Not yet. We currently ship within Australia only. International shipping may be added in the future — keep an eye on our newsletter for updates.
How do I track my order?
You'll receive a tracking number by email once your order has been dispatched from the printer.
PRINTING & GARMENT CARE
How are your designs printed?
We use DTF (Direct to Film) printing — a process where artwork is transferred from film onto fabric using heat and pressure. The result is bold colour, sharp detail, and a smooth premium finish that lasts.
Why does my print have a faint yellow outline?
This is called a fixation mark — it appears around fresh DTF prints during the curing stage. It's harmless and disappears after a single gentle cold wash. Nothing to worry about.
* DTF takes longe than most printing processes and allow 2 weeks turn around time.
How should I care for my Mopoke Mrch garment?
To keep your print looking sharp:
Recommended:
- Cold machine wash, delicate cycle
- Inside-out, with similar colours
- Hang dry, out of direct sunlight
Avoid:
- Ironing directly over the print (iron inside-out only if essential)
- Tumble drying
- Dry cleaning
- Bleach, fabric softener, or harsh chemicals
All fabric and prints experience some natural wear over time through washing, sunlight, and use. Following the care instructions above will keep both fabric and print looking their best for years.
SIZING
How do I find the right size?
Each product page has a size guide specific to that garment style. Sizing varies between unisex, women's, and kids' cuts — please check the relevant size guide before ordering.
If you're between sizes or unsure, contact us at mopokemrch@gmail.com placing your order. Because each garment is printed to order, we can't accept returns for wrong-size selection.
We have found that the Unisex garments are quiet generous and have tubular cut, so please double check measurements.
RETURNS, CANCELLATIONS & REFUNDS
Can I return an item?
We accept returns only for items that are:
- Faulty
- Damaged in transit
- Incorrectly printed
We can't accept returns for change of mind or wrong size selection. This is because every Mopoke Mrch garment is made specifically for you after your order is placed — we don't hold stock. Returning a made-to-order garment means it can't be resold, which is the opposite of the low-waste, sustainable approach we're trying to maintain.
How do I request a return?
Email us within 14 days of receiving your order at mopokemrch@gmail.com:
- Your order number
- The item(s) affected
- A clear description of the issue
- Photos of the fault or damage
We'll review and respond within 3 business days to organise a replacement or refund.
Important notes:
- Worn, washed, or stained items cannot be accepted for return
- Photos must be taken before any attempt at washing or repair
- Refunds are processed to your original payment method within 5–10 business days of approval
Can I cancel my order?
Orders are sent into production immediately after payment, so cancellations are difficult. We may be able to stop your order before printing begins, but a $35 per item cancellation fee applies to cover the supplier processing costs.
The cancellation window is short — usually just a few hours from order placement. The faster you contact us at mopokemrch@gmail.com the better the chance.
If your order has already entered production, it can't be cancelled.
Your rights under Australian Consumer Law
Nothing on this page excludes, restricts, or modifies your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
PAYMENTS
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, and Afterpay.
Is checkout secure?
Yes. Checkout is handled by Shopify Payments, which is PCI-compliant and processes payment data securely. We don't store your card details.
STILL HAVE QUESTIONS?
Get in touch at mopokemrch@gmail.com and we'll get back to you within 2 business days.