Refund policy

Refund and Returns Policy

Mopoke Mrch products are made to order, which means each item is produced specifically for you after your order is placed. For this reason, we do not accept change-of-mind returns or exchanges, including for incorrect size selection.

Please refer to the size guide on each product page before ordering. If you are unsure about sizing, please contact us at [CONTACT EMAIL] before placing your order.

Faulty or incorrect items
If you receive an item that is faulty, damaged in transit, or significantly different from what you ordered, you are entitled to a refund or replacement under the Australian Consumer Law.

To be eligible:
- Contact us within 14 days of receiving your order at [CONTACT EMAIL]
- Include your order number and clear photos of the issue
- Do not wear, wash, or alter the item before contacting us

Once we have reviewed your claim, we will arrange a refund, replacement, or repair as appropriate.

Refund processing
Approved refunds are processed to the original payment method within 5–10 business days. Please allow additional time for the funds to appear in your account depending on your bank or card provider.

Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Contact
For any returns-related queries, please reach out to [CONTACT EMAIL].